shipping & return policy
We're here to help you get the perfect piece, delivered safe and sound. If you have any concerns or questions please contact us
shipping
Canada: We ship to all Canadian provinces and territories. All shipping fees are generated via Shopify's Canada Post rates at checkout.
USA: Unfortunately at this time we are not able to offer USA shipping
Due to the changing tariff policies we are unable to guarantee at what rate our customers would be charged and we are unable to absorb the 5-50% tariffs that have recently been added to some of our products. We hope to reintroduce USA shipping when international tariff policies become more consistent and honour previous trade agreements. We apologize for the inconvenience.
International Shipping: Mexico, Chile, Peru, Australia, New Zealand, UK, and some eligible EU nations.
We are only able to offer limited international shipping for the above countries. Please contact us for a direct quote for shipping and to check for eligibility. This is subject to change depending on the item and country.
If the shipping page is not working for you, or you have questions please contact us for assistance.
handling & breakage
We pride ourselves in shipping your artwork safely! All fragile items will be wrapped in lots of repurposed packaging and double boxed.
everything arrived in perfect condition. The packing was really amazing - could have dropped the box from the back of a truck and nothing would have broken!
- customer testimonial
And [they] expertly wrapped each item so well that nothing was broken upon arrival!
- Sheila, customer testimonial
With that said, the Craft Council of BC is not responsible for any damage in transit. While we do all we can to ensure safe shipping, all customers ship at their own risk. If a package arrives damaged we can offer assistance with filing complaints with the shipping carrier and provide photographs of the package's condition before shipment upon request.
All shipments will be shipped with a tracking number. We will provide as much assistance in locating lost shipments and filing complaints, but cannot reimburse or take responsibility for lost shipments.
If a package is damaged or lost please contact us for assistance.
returns
The Craft Council of BC's shop is happy to offer store credit for items brought or shipped back within 7 days of purchase. Due to the nature of our products and our responsibility to our artists, we do not offer refunds.
To be eligible for store credit, your item must be unused and in the same condition and packaging that you received it, and you must bring your original receipt.
fragile items: glass and ceramics must be packaged in the same manner as they were shipped to the customer to be eligible for a return. Photos of the original packing are available upon request.
To request a return please contact us directly for assistance.